Email is where you send contracts. WhatsApp is where business actually happens.

In 2026, the question isn't whether you should be on WhatsApp. The question is: How do you handle thousands of messages without burning out your support team?

Customers want answers now. They want to chat with you the same way they chat with their friends—fast, casual, and on their phones.

But handing your most personal channel over to an AI feels risky. What if it says something wrong? What if it gets confused? Nobody wants a chatbot that ruins their reputation in three seconds flat.

That is where Wittify.ai fits in. We didn't just build a tool to make bots. We built a platform that lets you create a No-Code AI Agent that actually sounds like your brand, speaks the local dialect, and—most importantly—has brakes.

Here is your practical guide to building a secure WhatsApp AI Agent.

Phase 1: Why Wittify? (The Foundation)

Before we start clicking buttons, you need to know why this is different from the other tools out there. Wittify is built specifically for the Arabic market and enterprise standards.

It Speaks Like a Local

Most AI tools translate English to Arabic literally. The result usually sounds weird or robotic. Wittify is engineered to speak over 25 Arabic dialects—from Najdi and Hijazi to Egyptian and Moroccan. It allows your agent to sound like a local team member, not a machine running Google Translate.

It Has "Brakes"

We prioritize safety. You are never locked out of a conversation. If things get complicated, you can step in. We call this Human Intervention, and it is the feature that lets you sleep at night.

Phase 2: Setting Up Your Command Center

Let’s get your account ready. It takes about two minutes.

Step 1: Create Your Account

Head over to Wittify.ai and hit Sign Up.

• Easy Access: You can use your email, or just sign in with Google, Microsoft, or Apple.
• The Important Part: Once you verify your email/phone, you must enter your Company Name. This isn't just for our records; your AI needs to know who it works for so it can represent you correctly from day one.

Step 2: Global Settings

Go to System Settings. Upload your logo and set your timezone. This matters because if your AI is going to schedule appointments for you, it needs to know if you are in Riyadh, Cairo, or Dubai time.

Stuck? If you feel lost, there is a button on the dashboard to book a Free Onboarding Session. Our team will jump on a call and help you set it up.

Phase 3: Building the "Brain"

Now, let's give your agent its instructions.

1. The System Prompt (The Job Description)

Think of this as hiring a new employee. You need to tell them what to do. In the "System Instructions" box, be specific:

• Role: "You are a senior sales consultant for [Company Name]."
• Tone: "Professional but warm. Use emojis sparingly."
• Dialect: Don't just say "Arabic." Say "Saudi Najdi Arabic" or "Egyptian Colloquial."
• Creativity: For customer support, keep the "Temperature" setting around 0.4 to 0.6. This keeps the AI grounded and factual.

2. The Knowledge Base (What It Knows)

Your agent can't sell what it doesn't understand. You need to feed it information:

• Files: Upload your PDFs, Word docs, or text files with your pricing, policies, and FAQs.
• Website: Paste your website URL. We will scan it and learn from your pages. If you update your site later, just re-sync the link here.
• Q&A: For very specific questions (like "What is your refund policy?"), you can manually write the exact answer you want it to give.

Phase 4: Connecting WhatsApp

It is time to go live. Wittify connects using the official WhatsApp Business API.

Why does this matter? Many cheap tools use unofficial "hacks" to connect to WhatsApp. Those tools get your number banned. We use the official route to keep your business safe.

How to Connect:

1. Go to Tools & Integrations in your dashboard.
2. Click on WhatsApp and hit Connect.
3. Enter Credentials: You will need your WhatsApp Business API details (from Meta).
4. Authorize: Give the permissions, and you are done.

Note: Make sure your phone number is verified with Meta first. Also, once you connect a number, don't delete it from the dashboard unless you really have to. Deleting it breaks the link to your chat history.

Phase 5: The "Safety Brakes" (Human Intervention)

This is the feature that builds trust. No AI is perfect. Sometimes a high-value client asks a complicated question, or someone is upset and needs a human touch.

How to Take Control:

Wittify uses a Hybrid Model. You are like a driving instructor sitting next to a student driver.

1. Watch: You can see chats coming into your Inbox in real-time.
2. Intervene: If you see a conversation going off-track, click the Robot Icon (🤖) next to the chat.
3. Manual Mode: The AI stops talking immediately. You can now type the reply yourself.
4. Resume: Once you have fixed the issue or closed the deal, click the icon again. The AI wakes up and takes over.

Phase 6: Mastering Dialects

If you work in the Middle East, you know that Modern Standard Arabic (MSA) can sound a bit stiff—like a news anchor. To build rapport, you need to speak the customer's language.

Wittify supports:

• Saudi Arabia: Najdi, Hijazi, Eastern, and "White" Saudi.
• Egypt: The standard Egyptian dialect everyone understands.
• Levant: Lebanese, Syrian, Jordanian, Palestinian.
• Gulf: Emirati, Kuwaiti, Qatari, Bahraini, Omani.
• North Africa: Moroccan (Darija), Tunisian, Algerian.

Your agent can even handle Code-Switching—that means if a customer speaks a mix of Arabic and English (very common in Dubai or Beirut), the agent will understand and reply in the same style.

FAQ: Common Questions

General & Billing

Do I need a credit card to try this?

No. You can start with our Free Plan to look around and test the features. You only need a card if you decide to upgrade to a paid plan for higher limits.

What happens if my internet cuts out?

The AI lives in the cloud, not on your laptop. It will keep answering customers 24/7 even if your computer is off or your internet is down. You only need the internet to access the dashboard or take over a chat manually.

Can I cancel anytime?

Yes. You are not locked into a contract. You can cancel from your dashboard settings whenever you want.

Capabilities

Does it really understand Arabic dialects?

Yes. This is our main focus. We train our models on regional data, not just standard textbooks. It understands slang, local terms, and cultural nuances.

Can it handle voice notes?

Yes. If a customer sends a voice note on WhatsApp, the agent listens to it, transcribes it, understands what they want, and replies.

Security

Is my data safe?

Yes. We follow strict privacy policies. Plus, you can set "Boundaries" in your instructions to ensure the AI never gives out sensitive advice (like medical or financial tips) unless you explicitly tell it to.

Ready to Build?

Building a chatbot is easy. Building a Digital Team Member that respects your brand voice and protects your reputation takes the right tools.

With Wittify, you get the speed of AI, the nuance of local dialects, and the safety of human control.

Create your Free Account on Wittify.ai Today and start building confidently.

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