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If you still force customers to fill out a "Contact Us" form, you are actively losing them. Email support is a "Ticket Coffin." The future is Async Messaging—where conversations happen naturally on WhatsApp and Instagram, at the customer's pace.
What if your support bot didn't just solve a problem, but noticed an upsell opportunity? "I see you're out of data—want me to add 5GB for $2?" By leveraging Omnichannel AI, support teams can stop being a "cost center" and start generating revenue.
he traditional software loop is broken. Support teams know the customer problems best, so why aren't they building the solutions? Enter the era of the "Citizen Developer" and Wittify—where support agents use AI to build powerful automation without writing a single line of code.
