Most contact centers still rely on sample-based QA. The real issue is not speed. It is visibility across every interaction, channel, and agent. Sample-based QA no longer gives contact centers the visibility they need. Here is why modern teams need broader insight across human and AI-led interactions.

Wittify began with AI Agents that could act. Today, they listen across Arabic dialects, sound human, review 100% of conversations, and cite every answer from your data. Here’s how Wittify’s five products evolved into an accountable enterprise AI stack.

Google has launched Gemini's Personal Intelligence feature across the Arab world, connecting Gmail, Photos, and personal apps for tailored AI experiences. Here's what this means for Arabic-speaking users and enterprise conversational AI in the MENA region.